PRIVACY POLICY

PRIVACY POLICY

Announcement of Matters Concerning LINKBAL Inc. Privacy Policy

LINKBAL Inc. (“Company” hereinafter) engages in various businesses based on its mission of ”Create encounters.” The Company regards as a key social responsibility the appropriate handling of personal information entrusted to it in its business operations. In this light, the Company has established this Privacy Policy and pledges to strive to comply with, maintain, and continually improve this Policy for protecting personal information.

  • Privacy Policy

    1. In handling the personal information used in all its businesses and personal information concerning employees and others, the Company shall comply with all applicable laws and regulations, national guidelines, and other standards concerning the handling of personal information.

    2. In obtaining and using personal information, the Company shall clearly set forth the purposes of use of such information and shall refrain from handling personal information beyond the scope necessary to achieve the stated purposes of use (use for other than intended purposes). The company shall also establish and exercise appropriate management to prevent use for other than intended purposes.

    3. Except where required by laws or regulations, the Company shall refrain from providing personal information to any third parties. Should it receive complaints or consultations concerning the handling of personal information, the Company shall promptly investigate the facts of the matter and other specifics and respond in good faith.

    4. To ensure the appropriate management of the personal information it obtains, the Company shall implement organizational, human, physical, and technological security measures. The Company shall securely keep the obtained information on a server in an environment inaccessible to general users, and make an effort to prevent unauthorized access, loss, corruption, falsification, and leakage of the information.

      1. Organizational security measures: Appointing a person responsible for the handling of personal information and providing a system for reporting to and communicating with the responsible person in cases where there is the occurrence or a sign of a violation of laws or handling regulations.

      2. Human security measures: Providing employees with regular training about important matters concerning the handling of personal information.

      3. Physical security measures: Implementing measures to prevent theft and loss of equipment, electronic devices, documents, and other media handling personal information, as well as implementing measures, when carrying such equipment or electronic media, to prevent personal information from being known to third parties easily.

      4. Technological security measures: Implementing access control to limit persons who can handle personal information and databases that can be handled.

    5. The Company shall continually seek to improve its efforts to protect personal information in light of changes in social conditions and other aspects of the environment.

    Established: December 9, 2011;
    last revised: October 2, 2023

  • Use of Personal Information

    1. The Company shall use personal information for the following purposes:

      1. LINKBAL Inc. member information

        1. Management of members

        2. Sale of goods (including tickets to events), rights, digital content, and services provided by the Company and third parties (“Goods, etc.” hereinafter in this Article; Goods, etc. include financial products).

        3. Conducting promotional campaigns, competitions, and surveys.

        4. Simplifying member registration and other tasks for those using services provided by the Company and its business partners that require member registration.

        5. Notifications of matters necessary for the operation of the Website, including those sent by email.

        6. Advertising, publicity, and customer solicitation for the Company and third parties (including those using email) for products and services customized for the interests and tastes of individuals identified by examination and analysis of obtained information, such as browsing and purchase history.

        7. Sending email newsletters.

        8. Exchanging information necessary for purposes such as holding events and packing and shipping Goods, etc.

        9. Contacting the person concerned as needed concerning the provision of services provided by the Company or by third parties (including, but not limited to, event organizing).

        10. Calculating charges and billing.

        11. Providing services such as reward points, coupons, and mileage (“Points, etc.” hereinafter).

        12. Posting information submitted by members.

        13. Responding to various inquiries and providing after-sales service.

        14. Researching and analyzing acquired browsing and purchase history and other marketing data and developing new services.

        15. Preparing personally unidentifiable statistical data for provision to business partners.

        16. Creating profiles and messages.

      2. Other

        1. Exercising rights and performing obligations based on applications for use, contracts, laws, etc. related to Company businesses.

        2. Transaction-related communications with clients applying to use Company goods and services or submitting inquiries.

        3. Ensuring the smooth and appropriate execution of relevant operations when subcontracting the processing of personal information, in whole or in part, to subcontractors.

        4. Screening applications for employment and managing employees.

        5. Ensuring the smooth and appropriate execution of relevant operations when accepting subcontracting of the processing of personal information, in whole or in part, from other companies.

        6. Purposes of use as specified individually in cases other than those listed above
          (Sections 2-6 below provide explanatory information concerning member information.)

    2. Personal information received (member IDs; full names; gender; email addresses; telephone numbers; postal codes; addresses; company names, sections, etc.; nicknames; pen names; dates of birth; credit card information; application records; information on Points, etc. held; and records of use of Points, etc.) may be provided to third parties in the following cases:

      1. The member consents to such provision.

      2. Disclosure is required by laws, regulations, etc.; demand for disclosure is submitted as part of legal proceedings, such as a criminal investigations; or an inquiry based on reasonable grounds is received from a consumer center, bar association, or other public agency.

      3. Information on member orders is transmitted to business partners.

      4. Information is disclosed to business partners after a member orders or attempts to order Goods, etc. from business partners.

      5. Disclosure is necessary to ship Goods, etc. or to provide services.

      6. Disclosure is necessary in connection with settlement of proceeds.

      7. Information is disclosed to business partners for provision of Points, etc. or other services provided or handled by the Company or by business partners.

      8. Information is disclosed to successors to businesses upon merger or transfer of operations or for other reasons.

      9. Disclosure is authorized under the Personal Information Protection Law or other laws and regulations.

      10. When providing personal information to business operators providing AI services.
        Such information shall be provided through shared server access or password-protected email attachments.

    3. Within the scope necessary to achieve the purposes of use under Paragraph 1 above, the handling of personal information for purposes such as shipping goods and settling proceeds may be subcontracted to outside parties.

    4. While the provision of personal information is optional, failure to provide information may prevent the individual from receiving desired services with respect to the purposes of use indicated in advance.

    5. The Company may use cookies when members use the Site.

    6. To analyze marketing data, the Company may obtain information about individuals (meaning the information defined in the Personal Information Protection Law, for example, browsing history, dates/times of clicks, and cookies that cannot identify specific individuals; the same applies hereinafter) from third-party companies, and tie the information to personal information stored by the Company.

    7. The Company may provide information about individuals to advertising platforms and other third-party companies. At the time of such provision of information, if the Company anticipates that such third-party company may obtain the above-mentioned information about individuals as personal data (meaning the data defined in the Personal Information Protection Law) by matching it with other information that can identify the person concerned, the Company shall provide the said information by fulfilling the obligations required by the Personal Information Protection Law.

    8. When the Company receives a request for the disclosure, correction, addition, or removal of contents, discontinuance of use, deletion, or discontinuance of provision to third parties of their personal information or records of third-party provision the Company keeps, the Company shall respond appropriately in accordance with laws and regulations after examining and confirming that the request is made by the person concerned or a proxy legitimately authorized by the person concerned, and that the request satisfies the requirements of the relevant laws and regulations. However, the Company may not accommodate such request in any of the following cases:

      1. If it is likely to harm the life, body, property, or other rights or interests of the person concerned or a third party.

      2. If it is likely to cause a significant hindrance to the proper operation of the Company’s services.

      3. If it violates laws and regulations.

    9. Transfer of obtained information to third parties in a foreign country For business related to the development and operation of services that the Company provides, the Company may transfer personal information of the person concerned to the subsidiary company of the Company located in the following foreign country or region (including subcontractors of the subsidiary company). While the foreign country sometimes does not provide a system for personal information protection that is on par with Japan’s, the Company will take necessary and adequate measures for security control of personal data and transfer information of the person concerned only to those who provide a system meeting the standards required by the Personal Information Protection Law of Japan unless it is permitted under laws and regulations.
      Destination of transfer: Vietnam

    10. The external module for data collection may be included in the service and application providing by our company.

  • About Cookies

    Cookies are files saved to computers of the persons concerned when they visit a website. They contain records of use or content of entries that are transmitted between the browser and the server. Website operators use cookie data to customize the pages displayed for each person concerned the next time the person accesses the same site. If the browser of the person concerned is configured to allow the sending and receiving of cookies, the website can obtain cookies from the browser. To protect the privacy of the person concerned, the browser exchanges cookie data only with the server of the site issuing the cookie.

    Cookie settings

    • The persons concerned may configure their browsers in various ways, including allowing all cookies, rejecting all cookies, or notifying the user when a cookie is received.
      The method of configuring these settings varies from browser to browser. Refer to your browser’s Help menu for details.

    • Note that if your browser is set to reject all cookies, you may experience restrictions on the use of various Internet services and may be prevented from accessing services that require authentication.

    Use of cookies by LINKBAL Inc.

    LINKBAL Inc. uses cookies for the following purposes:

    • To provide services customized for each person concerned by referring to the saved registration information when the person logs in to the authentication service.

    • To display, on other companies’ sites, advertising optimized based on content in which the person concerned has shown interest and the use of LINKBAL sites.

    • To research numbers of users and traffic on LINKBAL sites.

    • To improve LINKBAL services.

    • For security purposes, to encourage the persons concerned to re-enter their passwords (reauthentication) if a certain time has passed since their last use.

    In certain cases, LINKBAL Inc. may distribute advertising from third-party companies on the Site or allow third-party companies to collect and use behavioral information (other than personal information) for purposes of posting LINKBAL Inc. advertising. Such third-party companies use cookies and obtain information solely to distribute advertising. In such cases, the information they obtain contains no personal information. In addition, cookies and other information obtained by such third parties are handled in accordance with privacy policies established by the third parties. To disable these features, please opt out on the following company sites:

  • About an external data collection module

    The external module for data collection may be included in the service and application providing by our company.
    The information and destination which are sent from a data collection module are the following.

      　　

    • Google Analytics

    • Log information is acquired and it sends to Google.
      An analysis statistical work is performed to the sent log information by Google, and It is sent to Linkbal Inc. from Google in the state where it was processed so that an individual could not specify.

    • Repro

      The log information of device, device specific information, and others are acquired, and it sends to Repro, Inc.
      An individual cannot be specified using the sent information.

    • Adjust

      The log information of device, device specific information, and others are acquired, and it sends to Adjust.
      An individual cannot be specified using the sent information.

    • Flurry Analytics

      The log information of device, device specific information, socialmedia account information, and others are acquired, and it sends to Flurry Analytics.
      An individual cannot be specified using the sent information.

    • CATS

      The log information of device, device specific information, and others are acquired, and it sends to CATS.
      An individual cannot be specified using the sent information.

    • HubSpot

      The log information of device, device specific information, and others are acquired, and it sends to HubSpot.
      An individual cannot be specified using the sent information.

    • Microsoft Clarity

      The log information of device, device specific information, and others are acquired, and it sends to Microsoft Clarity.
      An individual cannot be specified using the sent information.

    　

  • Where to address inquiries

    Please address any complaints, questions, or requests for disclosure, correction, or suspension of use related to the handling of personal information to the following:

    • Chief Privacy Officer: Director Responsible, Human Resources & General Affairs Dept.

    • Contact point for complaints and inquiries concerning personal information: LINKBAL Inc. Customer Center

    Email: info@linkbal.co.jp

    Kazumasa Yoshihiro, President, LINKBAL Inc.
    6F, Tsukiji River Front, 7-14 Akashicho, Chuo-ku, Tokyo 104-0044 Japan